Tuesday 3 January 2012

Knight - Stratford

Thank you for making our dream holiday come true. This, more than any other holiday, was very special for us as while we were away we celebrated our Ruby Wedding Anniversary. We were hoping all would go well, we were not dissapointed.

The highlight of our stay in Venice was not only the central location of the Hotel Colombina but the beautiful room 104 overlooking a unique canal. From start to finish we felt part of the venetian experience as gondolas continuously drifted by throughout the day and early evening.

We particulary enjoyed your complimentary bottle of bubbly, a very kind thought, as we stood on our small balcony almost at gonfola level making a host of new friends.

The hotel itself was small and friendly and nothing was too much trouble, it made for an unforgettable romantic five day break, we can't thank you enough.

Yours sincerely

Barbara & Rob Knight

India - Cheylesmore

Donna,

Thanks for your letter which we received on our return. Our holiday was absolutely fantastic and everything went according to plan. I have filled in a feedback form from Indus which expresses our delight and satisfaction with the holiday overall but also raises one or two issues, which in no way detracted from our enjoyment of the trip, but which we could have been made aware of in their information pack. Namely, the visits to the government shopping outlets which were included in the tours each day. We came under very heavy pressure to buy goods from these shops and it was rather awkward on one or two occasions and took up time which could have been spent at the sites. Had we been made aware by Indus of the possible inclusion of these emporia in the tours we could have avoided them. Secondly, we were rather disappointed in Emirates compared to other airlines we have flown with. The food, particularly on our return journey was not very good, the choice of films was rather limited and the stewards were not the most charming we've experienced. These are only minor complaints and in no way spoiled what was otherwise a memorable and thought provoking experience.

Thank you for your assistance in organizing it.

Liz and Derek